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Service Management

Aligning your IT operations with your business goals
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Adopting a process driven approach to managing your IT operations allows you to focus your time on more important things, like customer needs and business goals.

AC3’s service management provides a mature governance layer to wrap around your entire environment and vendors. The result is a seamless experience for your team.

How we can help streamline processes

Service Integration & Management
Service integration and management is key to tie our technical services to your business objectives. AC3’s service integration and management capabilities provide a comprehensive, end to end solution with an overarching governance framework that ensures your IT solution will meet your business objectives now and into the future. Don't waste any more of your time managing vendors, let us do the hard work for you!
Service Desk
Want consistency and great customer service? The AC3 Service Desk provides your staff with a central point of contact for finding the IT help they need! We follow industry best practices, combining low response times with excellence in customer service. Our team are locally based, working from our office in Sydney and are friendly, highly skilled problem solvers that get a real kick out of genuinely helping people.

Who is this for?

Organisations looking to mature operations for seamless results.
Organisations who want to ensure they are following best practice ITIL processes.
Organisation who want to minimise downtime during IT issues.

Key Features

Trusted partner
We understand your business and what you need so we can deliver for you, every time.
Certified team
Our team of 350+ are certified experts across all of our disciplines and our technology vendors.
Outcomes every time
We believe in working towards your business outcome and we won’t close a project off until we meet it.
ITIL certified
Rest assured that our team are all ITIL certified so you have access to a trusted framework.
IT Reporting
Visibility and consistent reporting of IT data for every IT tool you use.
Knowledge
Not only ours, but yours too! We help our customers harness and share the power of their internal knowledge.
Accountability-led support
We’re here when you need us. We answer 80% of calls in just 30 seconds!
Stringent SLAs
If we say we’re going to do it, we do it. We stick to our SLAs so you deliver the experience you want to your team.

Why choose AC3?

1. We’re here when you need us
We’re here when you need us. When you talk to us, you’ll notice we’re easy to get a hold of, we take responsibility of issues, and we don’t just get the tech — we understand the business impact. We even report on monthly KPIs as a standard service.
2. Scale with AC3
Your needs today won’t be the same tomorrow. Your competition is changing faster than ever. Don’t waste time with providers who can’t scale to match your change. Scale with AC3.
3. When you work with us, you’ll be in good company
When you put your data in the cloud, it’s only normal to worry about security. And in today’s security environment, our headline is that our clients don’t make them. When you work with us, you’ll be in good company.

Ready to take the next step?

We'd love to help you
Talk to us today

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